Hotel Policies


Check-in time starts at 2 PM

Check-in time ends at 4:30 PM

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.  We don’t have full time reception area.

Check-out time is 10 AM

Cancellation Policy

Full payment is taken at time of booking.

Cancellation is free of charge up until 48 hours prior to arrival, except in peak season or on some special offers that may run from time to time You will be advised on booking that this booking is non refundable. Please check at time of booking and on your confirmation as some apartments and packages may vary.

48hr cancellation Policy – if the booking cancelled within this period the guest will be charged the 1st night stay + taxes.

No cancellations between 20th of December – 10th of January. Bookings made for this time period are NON -REFUNDABLE.

Peak season is 20 December to 10 January, Labour Day Weekend, Easter Weekend, Queens Birthday Weekend & Melbourne Cup Weekend. A minimum stay of 2 or 3 nights may apply on these dates.

For bookings over Easter and Christmas periods, no check-out is available on Good Friday, Christmas Day or New Year’s Day.

Payment types

Mastercard and Visa

Children and included occupants
  • Children are welcome!
  • Free cots are available
  • Each type of apartment has a different number of included occupants. For any adult or child over this number, a separate fee is charged.

Pets are not allowed (service animals welcome)

  • Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges
  • A room freshening fee is available on request.  This is an additional daily payment